Archive for December, 2009

On the Road with Glenn Morroni and Ribbit Mobile

Tuesday, December 29th, 2009 | located in Success Stories | No Comments »

When Glenn Morroni sat down with us to chat about Ribbit Mobile, he gave us some valuable insights about into the sales profession: different sales jobs require varying amounts of time on the road, or in meetings, or face-to-face with clients, but they all have one thing in common: they have to be responsive to client needs in order to be successful.

Glenn is in sales for the packaging industry, and spends a lot of time on the road. He told us that his clients and prospects often leave messages that need to be acted upon – they request a quote, for instance, or ask for more information – and the conversation often goes back and forth. Glenn calls it “voicemail tag.”

He likes Ribbit Mobile because it transcribes his voicemails and sends them to his email inbox. When a voicemail comes in, he can then track down the information requested, create a new email to his client, and attach a copy of the original voicemail. It demonstrates Glenn’s responsiveness and attention to detail, saves him time and puts a stop to voicemail tag. As Glenn says: “Ribbit Mobile makes me so much more efficient.”

Take a listen:

Are you in sales? How can Ribbit Mobile help? Let us know in the comments.

Ribbit Mobile iPhone App Now Available

Monday, December 21st, 2009 | located in Applications, Features | 5 Comments »

Over the weekend, the team at Ribbit Mobile received a great holiday present - the news that Apple approved our app! The entire Ribbit team has been eagerly anticipating this development, and we are delighted to let you know that the app is now available in both the US and UK Apple App stores.

If you don’t have it yet, you can download the app here: Ribbit Mobile iPhone App

With this new app, iPhone users can enjoy the benefits of Ribbit Mobile more easily than ever before. Here are a few highlights:

Read your voicemail. Ribbit transcribes your messages to text, so you can either read them or listen to them. Rotate your iPhone 90 degrees for “read mode”  to see the entire message and easily scroll through other messages.

Share your voicemail. Want to share a message with a friend or colleague? Simply select the message, click on the envelope icon, and choose “forward.” Choose an email address from your address book, or type in a new address. Click Send.

Listen and Reply. In the message detail view, you can play the audio message as well as see recent messages from the same caller. If you want to reply, use any of the reply buttons in the action bar.

Features you will love:

• Call:  Dials the person who called you, using your iPhone
• SMS:  Gives you an SMS window, using your iPhone SMS app
• Shout:  Lets you record a short voice message and send it via email
• To-Call:  Add the caller to your to-call list, so you can be reminded to return the call

We hope you enjoy using the new iPhone app!

If you find a bug, please report it to support@ribbit.com.  And be sure to post your ideas on our idea wall so we can make Ribbit Mobile even better in the future.

Happy holidays, give the gift of Ribbit Mobile!

Friday, December 18th, 2009 | located in Uncategorized | No Comments »

Since we launched the beta version of Ribbit Mobile a little over a month ago, we’ve received a tremendous response from all over the world. We’re releasing invites every week, and greatly value your feedback as you use it. The service is currently only available in the US, but look for wider availability over the next few months!

Give the Gift of Ribbit Mobile

This holiday season, why not share Ribbit Mobile with your friends and family? You’ll never have to wonder if they listened to your voicemail message – since Ribbit transcribes voicemail messages and sends them via text and email, your news and information will get to them fast. Send Ribbit Mobile today.

Ribbit Numbers, Importing Contacts, and Cast Your Vote for Ribbit!

Thursday, December 17th, 2009 | located in Contest, Features | No Comments »

Ribbit Numbers are now available
Are you planning a special event, setting up an online profile, or doing business in more than one location? Get a free Ribbit Number! Here’s how:

• Sign in to your account.
• Click Settings > Phones & Numbers > Add Phones & Numbers > Ribbit Number.
• Choose your number, and you’re set.

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Want to import your contacts?
Ribbit supports quick contacts import with Plaxo. Just sign up for a free Plaxo account and import your Google, Yahoo, AOL, Hotmail, LinkedIn, Mac or Outlook contacts. Then sign in to Ribbit Mobile and import your Plaxo contacts. It’s that easy! Learn more about importing from Plaxo.

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Cast Your Vote for Ribbit!
Ribbit has been nominated as one of the top 100 web products for 2009 in Read Write Web’s annual contest. The contest is almost over, and we would LOVE your help in casting a vote to get us in the Top 10 companies announced at the end of this week. Vote for Ribbit now.

And if you get a wild hair in you…and you have a Twitter account…how about tweeting your vote! For instance: I just voted for @Ribbit in @rww’s Favorite Web Product of 2009 contest! You can too: http://su.pr/9oK6a1

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Need Help?
Please visit us online at www.ribbit.com/mobile/support or contact us via email at support@ribbit.com or 1-800-474-2248 (US).

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Thanks so much for your enthusiasm and encouragement over the past few weeks! We appreciate your patience while we’re in beta, and we’re excited about what the upcoming year will bring.

How to Set Up Call Routing that Works for You

Wednesday, December 16th, 2009 | located in How To | No Comments »

In a previous post, we talked about Ribbit Mobile’s call routing feature, and explored a few different reasons why people are finding it useful. Now we want to explain how you can set up call routing to best suit YOUR needs.

First, ask yourself this question: where is it most convenient for you to answer calls? If you’re often on the go, you may want your other phones to ring on your mobile, so you can answer wherever you are. If you are traveling to an area with poor mobile coverage, you may want to answer on your computer, mobile phone, home, or office phone.

1. Route your mobile to ring on other phones.
This option takes only a few seconds to set up.

Simply log in to your Ribbit Mobile account, click on Settings, then click on Phones & Phone Numbers. Add the phones you want to answer on.

Then click Call Routing, and select your mobile phone; under each phone you want to ring, select “Ring” on the pull-down. That’s it – if you don’t pick up when your mobile phone starts to ring, your other phones will ring, too. Sweet!

2. Route other phones to ring on your mobile.

This option takes a bit more time. Here’s why: to route your home or office phone to ring your mobile, you’ll have to activate call forwarding through your phone carrier. We wish there was a simpler way to do it, but we haven’t yet discovered a magical way to bypass the phone company.

First, log in to your Ribbit Mobile account, click on Settings, then select Phones & Phone Numbers. Add the phones you want to route to your mobile. You’ll then have to contact your phone carrier (for instance, AT&T or Comcast) to find the call forwarding code to punch into your phone.

Once you forward your phone to Ribbit, click Activate and Ribbit will place a test call to confirm that your phone is forwarding to Ribbit correctly. Once confirmed, Ribbit will answer all calls that are forwarded to Ribbit.

Need help? Check out our How-To Videos for screen-by-screen assistance in setting up call routing.

Simplify Your Life with Call Routing

Tuesday, December 15th, 2009 | located in Features | 1 Comment »

One of our favorite Ribbit Mobile features is the ability to route your calls so that you can answer wherever it’s most convenient.

Here are a few ways people are using call routing:

• Small business owners who need more flexibility, while staying connected to the business. When you own a small business, you need a dedicated number that you can list in directories, promotional materials, and online. But if that number is connected to a landline phone, chances are you won’t always be able to answer it. Routing calls from your business line to your mobile provides instant peace of mind, ensuring that you won’t miss important calls.
• People who want the freedom to be away from their desk without missing calls. If you get calls on an office phone at work, you risk missing important calls when you’re away from your desk. Now you can route your office phone to ring on your mobile. If you don’t pick up, Ribbit will convert the voicemail message to text and send it to directly to your mobile phone and email.
• People who are traveling to areas with poor mobile coverage. Want to get away to the beach or the ski slopes, but worry that you’ll miss calls due to poor mobile coverage? Just route your mobile to ring at your destination. Then you’ll still get your calls – and your vacation, too.

Have you used Ribbit Mobile’s call routing, and if so – why?

Setting Up Ribbit Mobile? Check Your Old Voicemail First!

Monday, December 7th, 2009 | located in How To | 1 Comment »

If you’ve received an invitation to set up your Ribbit Mobile account, congratulations! (If not, hold on. We’re getting them out as fast as we can!)

Before you activate Ribbit on your mobile phone, we recommend that you dial into your old voicemail to check for messages that may contain important information. Once you link your mobile phone to Ribbit, it will no longer be connected to your old voicemail system, so it’s a good idea to check it before you get started.

Here’s what to do:

• Dial into your old voicemail; check your messages and jot down any important information.
• Proceed with activating Ribbit Mobile on your phone and setting up your new voicemail account.

If you’ve already activated Ribbit Mobile on your phone, and are wondering how to access your old messages, here are two things you can do:

• If you received a separate voicemail number from your phone carrier, you may be able to dial into it from another phone (not your mobile phone).
• If that doesn’t work, de-activate Ribbit Mobile on your phone, then dial into your voicemail, retrieve your messages, and re-activate Ribbit Mobile.

And just think… now that you have Ribbit Mobile, this the last time you’ll ever have to worry about jotting down voicemail notes!